Fk99's Privacy Policy — Your information is safe with us

1 Introduction & Scope

Fk99 (https://fk99.fun) takes the privacy of your personal information very seriously. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure. It applies to the fk99 website, mobile app, and all related services.

This policy has been drawn up in accordance with international data protection laws and the guidelines of our licensing authority. It takes effect for you as soon as you register, log in, or use any of our services.

• This policy was last updated in January 2026.
• The Bengali version is provided for convenience, but the English version shall prevail in all legal matters.
• You will be notified by email or via the platform whenever the policy is updated.

2 What Data We Collect

Fk99 only collects data that is strictly necessary. We gather two types of information — what you provide directly, and what is collected automatically based on how you use our platform.

3 Purpose of Data Use

Fk99 uses your data only for clearly defined purposes. We never use any information for unrelated reasons. The main purposes are outlined below.

• Account management: To facilitate registration, login, identity verification, and account security.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal compliance: To fulfil reporting obligations to licensing authorities and regulatory bodies.
• Service Improvement: To analyze usage patterns and improve your experience.
• Customer support: To resolve your complaints and queries promptly and accurately.
• Promotional Communications: To send you offers and bonus updates, with your consent.

4 Cookie Policy

Cookies are used on the fk99 website and app. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which parts of the site are used most — your identity is never revealed.
• Marketing Cookies: To show relevant ads — you can turn this off.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

5 Data Sharing & Disclosure

Fk99 does not sell or rent your data to any third party. However, limited information may be shared in specific circumstances outlined below.

• Payment Provider: Only the necessary information is shared with payment services such as bKash and Nagad to process transactions.
• Game providers: Limited data is shared with licensed game companies for the purpose of operating games.
• Regulatory Authority: We may be required to share data with licensing authorities due to legal obligations.
• Law enforcement: In cases involving a court order or legal investigation.
• Anti-Fraud Agency: For investigations related to money laundering or fraud.

6 Data Retention Period

Fk99 does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements.

• Account data: for the duration the account is active, plus 5 years after closure.
• Transaction records: retained for a minimum of 5 years as required by law.
• KYC documents: 7 years from the date of verification.
• Customer support records: 3 years from the date of last contact.
• Marketing data: deleted upon consent withdrawal or after 2 years, whichever comes first.

Once the retention period expires, data is securely destroyed or irreversibly anonymized.

7 Your Rights

You have several important rights over your personal data. fk99 fully respects these rights and is obligated to respond to your requests.

• Right to access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that we temporarily pause the processing of your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may object to the use of your data for marketing purposes.

8 Children's Privacy

Fk99's services are intended exclusively for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor will be closed immediately.
• Parents are encouraged to enable parental controls on their children's devices.

9 Security Measures

Fk99 follows the highest industry standards to protect your data. Our security infrastructure is built with multiple layers of protection.

• All data transmissions are secured with TLS 1.3 encryption.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is recommended for all accounts.
• Suspicious login attempts are automatically detected and blocked.
• Our servers undergo regular penetration testing.
• Data backups are taken daily and stored in encrypted form at an off-site location.

10 Privacy Policy Updates

Fk99 may update this Privacy Policy from time to time. Changes are typically driven by legal updates, new service offerings, or security improvements.

• You will be notified at your registered email address at least 14 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the latest revision.
• Continued use of the platform after changes constitutes acceptance of the updated policy.
• If you do not accept the policy, you may request account closure.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. Our Data Protection Team is always here to help.

• Live chat support: available 24/7 — the fastest way to reach us.
• Email: [email protected] — typically responded to within 24 hours.
• A formal response will be provided within 30 days of your request.
• If you are not satisfied, you have the right to lodge a complaint with the licensing authority.